To keep its customers electronically connected and to promote social distancing, the Guyana Telephone and Telegraph Company (GTT) has extended its bill payment period up to April 17, 2020, and has swiftly moved to secure additional points of payment for ease of access.
“We will be actively recruiting more (Mobile Money Guyana) MMG agents to add to the over 230 we already have and encourage more customers to use our MMG platform to pay not only their GTT bills but all other utility bills from their homes,” explained Justin Nedd, GTT’s Chief Executive Officer (CEO). MMG, or Mobile Money Guyana, is Guyana’s first and only mobile financial services provider enabling an electronic wallet for easy, convenient bill pay from anywhere with the MMG app.
The Guyana Standard understands that GTT retail outlets will be open, however, to ensure the safety of customers and employees, the utility company will only be open from 8am to 1pm on weekdays. Be that as it may, it was noted that GTGT tech support would be available via phone and LiveChat to the extended time of 11pm daily. “These measures are supportive of the national and global aim to protect our customers and staff by facilitating social distancing as much as possible,” Nedd said.
It was also noted that GTT has increased the cleaning routines in all stores, including disinfecting all high touch surfaces numerous times per day, utilitizing safe and effective cleaners. GTT has also encouraged all staff, especially its frontline team members, to use protective gear where physical contact with customers is necessary – and has provided same. The company’s Field Technicians will continue their installation and repairs across the nation and will seek to enforce social distancing while maintaining service levels.
The CEO further highlighted that the company will continue in its efforts in sensitizing its people and the public on the Coronavirus and its effects. “We are there for you when it comes to Cancer; we will do what we can as we collectively combat COVID-19 – with education, safety measures and sensitivity,” he said.
