Investigations will be launched to ascertain the veracity of complaints by residents of Bath Settlement, West Coast Berbice that there are faults in the new metering system installed by the Guyana Power and Light Incorporated.
Minister within the Ministry of Public Works, Deodat Indar made this disclosure during discussions at a community meeting on Friday.
Speaking with DPI after considering the residents’ concerns, Minister Indar stated, “Their claim is not unreasonable, that they have been paying a certain bill for the past 20 years and as soon as a new meter went on, their bill went up three-fold and that was 90 per cent of the complaints here this morning.”
“The head of the metering section [of GPL] is here to go through every single account and do an investigation to visit every home in their area where the complaints came from to see what is going on,” the Minister committed.
While investigations are ongoing, no resident will face disconnection. Minister Indar said this decision has been taken because the root causes of the significant differences between bills are unknown.
Following the probe, Minister Indar signalled a report will be submitted to his office to guide further decision-making.
Concerning the allegations of poor customer service at GPL’S Onverwagt Office, the Minister called on the staff to fervently execute their public duties with high standards of professionalism.
Member of Parliament, Faizar Jafferally and Regional Chairman for Mahaica-Berbice, Vickchand Ramphal were also present at the meeting.
Since assuming office, Minister Indar who has oversight responsibilities for the energy sector has met with residents in numerous communities that may have concerns about GPL.
Just last Saturday, the Minister engaged residents of Lust en Rust and pledged to ensure that community receives first-time access to electricity. A two-week timeline was devised with GPL officials to deliver on that promise.
